Support

Support services

Staffed entirely by solutions specialists with a minimum of 2 years’ experience, our support desk offers a rapid response to your problems.

 

We act as the front line contact for all of the solutions we distribute and also provide support, on behalf of Accellos, to their European partners.

Balloon One IT Support
Balloon One telephone help desk

Telephone help desk

Balloon support customers get unlimited access to the Balloon Support Desk, which is operational Monday to Friday 0800 – 1800 (excluding Bank Holidays).

Fully inclusive support

The following services are included in your support contract for no additional charge:

 

  • Remote desktop sharing for viewing a customer desktop and applications to quickly resolve problems.
  • Email alerts for responses to messages and latest news.
  • Integration with our software partners’ third-line support for bug fixes and product enhancement requests.
  • Training requirements analysis and e-Learning recommendations.
  • Customer data – we hold a copy of your data to facilitate testing and problem resolution.
  • Proactive system monitoring and automatic alerting for hardware and software issues, such as disk space and memory shortage.

Balloon One fully inclusive support
Balloon One enhanced support

Enhanced support

The following more advanced services are available on a chargeable basis:

 

  • On-site support – we can provide your company with on-site investigation and analysis.
  • Critical process cover – support cover during period ends, year ends, system moves and so on, which may take place outside normal office hours.
  • System upgrades – we offer on-site planning, testing and installation services for SAP Business One upgrades.
  • 24 x 7 support – “follow the sun” support in conjunction with our partners around the world.

Contact the support team

For enquiries about our support, or if you would like to contact the support team, please email support@balloonone.com

Book a free, no-obligation product demonstration with a system advisor