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Support

Staffed entirely by solutions specialists with a minimum of 2 years experience our support desk offers a rapid response to your problems. We act as the front line contact for all of the add-on solutions we distribute and provide support, on behalf of Accellos, to their European partners.

Telephone Help Desk

Balloon support customers get unlimited access to the Balloon Support Desk Monday to Friday 0900 - 1800 (excluding Bank Holidays).

The following services are included in you support contract for no additional charge:

  • Remote desktop sharing for viewing a customer desktop and applications to quickly resolve problems.
  • Email alerts for responses to messages and latest news.
  • Integration with SAP second line support for bug fixes and product enhancement requests.
  • Training requirements analysis and e-Learning recommendations.
  • Customer Data - we hold a copy of your data to facilitate testing and problem resolution.

The following more advanced services are available on a chargeable basis:

  • On-Site Support. We can provide your company with on-site investigation and analysis.
  • Critical Process Cover. Support cover during period ends, year ends, system moves etc which may take place outside normal office hours.
  • System Upgrades. We offer onsite planning, testing and installation services for SAP Business One upgrades.

Accellos Pulse Business Intelligence for the Warehouse

We are pleased to announce the availability of the Accellos Pulse business intelligence tool. Tailored for the Accellos One WMS, it comes with 15 ready-made essential key performance indicators specifically for warehouse operations. It also enables users to rapidly build and deploy further custom reports.