These case studies reflect the returns that our customers have achieved through the implementation of our solutions. From cost reduction to increased order volumes, from profitability rises to better utilisation of head count, our case studies highlight how Balloon One‘s supply chain solutions can help to improve your business performance.
To ensure that we are meeting all of our customers expectations, we run a service to constantly measure how satisfied our customers are with our service.
It gives real-time feedback that we can respond to immediately in order to constantly improve and to deliver optimum levels of service to our customers. We continually focus on improving these scores, and haven’t had a quarter yet where the approval rating has decreased.
These are the current results, showing the last 100 responses to our survey.
Customers Surveyed (Apr- June 2017)
Response Rate (Apr- June 2017)
The biggest gain has come from HighJump, as stock accuracy and transparency has greatly improved. Stock inventory checks are carried out weekly on key lines and are consistently accurate. We have seen better traceability of goods and our processes are better streamlined.
Springboard Delivery is very easy to use and has increased our recording of PODs by 30% compared to paper delivery. I would recommend this app to any delivery business.
Whatever you want, whatever issue you have, Balloon One will always find the right solution.
With Accellos One WMS, cycle counts are a blessing ... you don't have to do a major stock take.
The system quickly provided 95 per cent accuracy, which was a big leap forward for us and now we consistently achieve over 99 per cent accuracy. The annual stock take is a thing of the past.
"Our investment in the software will help us defend our position in the market and ensure we maintain our lead in providing competitively priced, high quality products backed by the best available customer service."
"Balloon One were fantastic through the implementation and helped us to achieve all of the targets and deadlines set."
"Balloon One is very responsive and we are pleased with our working partnership. With Balloon One, we deal with people who have a big picture view of how various software packages are integrated and they work together to support our business."